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Privacy Policy

This policy explains what personal information the Knack app collects, how we hold and use it, and the choices and rights you have. It is written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

The kinds of personal information we collect and hold

To help you discover apprenticeships, traineeships and cadetships and to show you an honest fit for each role, we collect and hold:

  • Identity and contact details — your name and email address, used to create and secure your account (sign-in is passwordless, by a one-time code sent to your email).
  • Your profile and preferences — the interests, motivations, preferences, work environments, deal-breakers, readiness (your stage, licence, transport, tickets and checks), location and relocation answers you provide, so we can match you to roles.
  • Optional background information — if you choose to provide it, your age group, gender, and Aboriginal or Torres Strait Islander status. This is optional, is never required to use the app, and never affects your ability to apply to roles.
  • Activity on the app — the roles you save, the employers you express interest in, and the connections that result.
  • Privacy-friendly analytics — on by default unless you opt out (see “Analytics, advertising, and cookies” below).

How we collect and hold it

We collect personal information directly from you as you sign in, build your profile and use the app. We hold it in secured databases hosted in Australia (Sydney region), protected by access controls, encryption in transit, and owner-only data-access rules. We do not sell your personal information.

The purposes we use it for

  • To create and secure your account and sign you in.
  • To rank roles and produce an explainable fit verdict for you. This matching is an automated process — see How matching works (automated decision-making) for exactly which signals it uses.
  • To let you express interest in a role and to progress a connection with an employer.
  • To improve the app and to understand how it is used, through analytics you can opt out of at any time (see “Analytics, advertising, and cookies” below).

Analytics, advertising, and cookies

Knack has two sites: the candidate app at findyourknack.com and the employer app at hiring.findyourknack.com. This section covers both. On both we use analytics (Google Analytics 4), session-recording analytics (Microsoft Clarity), and the Meta pixel (Facebook and Instagram advertising) — they run by default, unless you opt out. The first time you visit, a short notice tells you this and offers an “OK” and an “Opt out” button side by side. It does not block the page, and these services run while it is showing. Google Analytics data is limited to app-usage codes and counts — never your name, email, or other personal details. Clarity records session replays (clicks, scrolling, on-screen content) to help us spot usability issues, but every recording is masked so your name, email, date of birth, and any other personal detail is never visible in it; it runs in the signed-in employer app too, masked the same way. The Meta pixel receives app-usage codes and counts — for example that a role was viewed or an application was submitted — so we can measure and target our advertising. It never receives your name, email, date of birth, or anything you type into the app, including what you type into search.

Unless you opt out, we also tell Meta from our own servers when a candidate account is created, so we can measure how our advertising performs. That includes your IP address and basic browser information, and never your name, email, date of birth, or anything you type into the app. If you opt out, we send nothing.

Separately from those services, if you arrive from one of our ads we record, in our own database, that the visit came from an ad. This is how we tell how much traffic our advertising brings, even when an ad blocker stops the Meta pixel. It records only that a page was opened from an ad — no profile details, nothing you type, and nothing about what you do in the app.

How to opt out. Choose “Opt out” on the notice in either app. In the candidate app you can also use the switch just below or Settings at any time; the switch below changes the candidate app only. The employer app keeps its own choice: change it in Account or, if you are not signed in, with the switch in the footer of the employer landing page. Opting out stops these services straight away and keeps them off. We remember your choice on the device you made it on and, if you have an account, against your profile, so it follows you to other devices and browsers rather than being asked again. You can switch them back on the same way.

When we disclose your information

When you express interest in a role, we share the profile details needed for that connection with the relevant employer. What we collect for a connection and why is set out in What we collect and why. We use trusted service providers (for hosting, email delivery, error monitoring, and the AI tool employers can use to draft a role from an ad they paste, upload or link to) that process data on our behalf under contract.

You don’t have to apply for an employer to see you. If you’ve been active on Knack in the last 12 months and have employer invitations switched on, you can appear on an employer’s list of candidates who match one of their roles. That list shows your name, photo, suburb and state, bio, interests, licence and transport answers, and how well you match the role. It doesn’t show your contact details. You can switch invitations off in Settings, and you’ll be taken off those lists.

If you’re 16 or 17

You can use Knack from age 16. Before your first application or expression of interest is sent to an employer, including when you go on to an employer’s site to apply, we show you a short notice that lists what the employer can see. We suggest you talk it over with a parent, guardian or another adult you trust. We keep a record that you confirmed it. If we change the notice, we’ll show it to you again.

The notice covers applications and expressions of interest only. Employers may see your profile on their list of matching candidates, as described above, unless you switch employer invitations off in Settings.

We don’t ask for your date of birth. We only treat you as 16 or 17 if you choose that age group in your profile. If you skip that question or choose “Prefer not to say”, we can’t tell, and you won’t see the notice. If you turn 18, you can change your age group in Settings.

Overseas disclosure

Your personal information is stored in Australia. Some service providers we rely on (for example, error-monitoring or email delivery) may process limited data overseas. The analytics and advertising services described above — Google, Microsoft, and Meta — are based in the United States, and the app-usage information they receive is processed there. When an employer uses our AI tool to draft a role, the text they paste, or the text we read from a file they upload or a page they link to (or, for a scanned file or a long PDF, the file itself), is sent to our AI service provider, which processes it overseas (currently in the United States). We don’t allow it to be used to train any AI models, we ask employers not to include anyone’s personal details, and we delete the text, and any link they gave us, after three months. Where that happens, we take reasonable steps to ensure it is handled consistently with the APPs.

Accessing, correcting, and complaining

You can view and update most of your details in the app’s Settings at any time. You may request access to, or correction of, the personal information we hold about you, and you may make a privacy complaint. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Deleting your profile

You can delete your profile yourself, at any time, from the bottom of your profile screen. Deletion happens straight away — there is no waiting period and no undo. Once you confirm, we cannot bring your profile back.

If you haven’t connected with any employers

Everything goes: your profile and your answers, your saved roles, your photo, your match results, any invitations you hadn’t accepted, and your sign-in account are all permanently deleted, and nothing about you remains. You can sign up again later with the same email address; you would start with a fresh profile.

If you have connected with employers

Each employer you connected with keeps their record of that application. We do not delete it — but it is no longer connected to you.

They keep: the status of your application and the dates it moved through their process; their own notes and events about it; the messages exchanged between you; and the application and screening content you provided — your interests, motivations, preferences, deal-breakers, the work environments you chose, and your licence and transport answers.

Your identity is destroyed: your name and contact details, your location, your age group, your school level, your stage, your photo, the optional background information you gave us, and your sign-in account are all removed, and the record can no longer be linked back to you. Employers see it marked as withdrawn, with no name attached.

Removed either way

Whichever applies to you, we always delete the optional background information you gave us, your stored photo, anything you wrote about yourself, your saved roles, your sign-in account, and every analytics event we recorded about you.

Backups

Your data is removed from our systems straight away. Backup copies age out on our backup cycle — we can't delete individual records from a backup.

Why we keep an anonymised record

Australian privacy law (Australian Privacy Principle 11.2) allows us to de-identify personal information as an alternative to destroying it. When you have applied to a role, that employer genuinely received your application, and their record of it is a business record. De-identifying it means the record survives without you being identifiable in it. Other Australian job platforms take the same approach.