Job Expectations

We’re looking for people based in Mount Gambier who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, a technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing and similar industries have all thrived in this position. Safety is at the core of everything we do, and we want people who value working safely, following procedures, and looking out for their teammates and customers.

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need. In this hands‑on, customer‑focused role, you’ll help connect homes and communities.

A bit about your role

As a Customer Field Technician in Mount Gambier, you’ll work independently on a variety of tasks across different nbn technologies, including installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve:

• installing copper or fibre cabling

• setting up customer equipment

• identifying and fixing faults

• making sure customers feel supported and informed throughout the process

Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role. Whether you’re handling equipment, working in customers’ premises or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications would be an advantage but isn’t needed. We’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems and feel comfortable speaking with customers.

Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload and taking pride in delivering quality work. Essential requirements:

• a strong commitment to safety

• clear communication skills

• a current, clean Driver’s Licence

Life at nbn

To be part of nbn is to be part of something bigger. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere.

A more inclusive working world

nbn is committed to an inclusive, flexible and supportive workplace where everyone feels heard, valued and respected. We encourage applications from people of all ages, nationalities, abilities and cultures. We have a Reconciliation Action Plan and an Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, have active employee-led diversity pillars, and are recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply with your resume only. We do not require a cover letter or any selection criteria to be addressed.

The preferred candidate will need to complete a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

Field Base Location

Adelaide